Terms and Conditions
Last Updated: January 28, 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” “user”) and Communication 18 Ventures LLC (“Craft Beacon,” “we,” “us,” or “our”), governing your access to and use of the website located at craftbeacon.com (the “Site”) and all related services, including the creation, purchase, and delivery of personalized books (collectively, the “Services”). By accessing or using the Site or Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our Services.
These Terms apply to all users of the Services, including without limitation users who are customers, vendors, partners, contributors of content, or otherwise. Additional terms and conditions may apply to certain features of the Services; those additional terms are incorporated by reference and form part of these Terms.
1. Eligibility and User Accounts
1.1 Eligibility – You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our Services. If you use our Services on behalf of a minor, you represent and warrant that you are authorized to do so and accept these Terms on their behalf. You are responsible for ensuring that all information provided is true, accurate, and current, and you will maintain the accuracy of such information.
1.2 User Accounts – Certain features may require registration of an account. You agree to maintain the security of your account credentials, not share them with others, and accept full responsibility for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
1.3 Account Termination – We reserve the right to suspend or terminate your account or access to the Services at our discretion, including for any violation of these Terms, suspected fraud, or conduct we believe is harmful to our interests, other users, or third parties.
2. Use of Services
2.1 Permitted Use – Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. You may use the Services to create and purchase personalized books for yourself or others but may not sublicense, sell, or commercially exploit the Services or any content therein without our prior written consent.
2.2 Prohibited Conduct – You agree not to misuse the Services. Prohibited conduct includes but is not limited to: (a) violating any applicable law; (b) infringing intellectual property rights; (c) transmitting harmful code; (d) engaging in fraud, deception, or misrepresentation; (e) interfering with or disrupting the Services; or (f) using the Services to create or distribute content that is defamatory, obscene, harassing, violent, discriminatory, or otherwise objectionable.
2.3 International Use – You agree to comply with all local laws and regulations when accessing or using the Services outside the United States. We make no representation that the Services are appropriate or available for use in all jurisdictions, and you access the Services at your own risk.
3. Service Availability
We do not guarantee continuous, uninterrupted access to the Services, and operation of the Services may be interfered with by numerous factors outside our control. We reserve the right to modify, suspend, or discontinue the Services at any time without notice.
4. Electronic Communications
By using our Services, you consent to receive communications from us electronically (e.g., via email, notices on the Site), and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
5. Orders, Pricing, and Payment
5.1 Order Acceptance – All orders placed through the Services are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability, suspicion of fraud, or violations of these Terms. Receipt of an order confirmation does not constitute acceptance of your order, but confirms we received it.
5.2 Pricing and Taxes – Prices displayed on the Site are exclusive of applicable taxes, duties, or fees unless otherwise noted. You are solely responsible for paying all such taxes and duties, including any applicable VAT, GST, sales taxes, or customs duties for international shipments. We reserve the right to adjust pricing to reflect changes in our costs or applicable law.
5.3 Payment Terms – Payment is due at the time you place your order. You authorize us and our payment processors (including WooCommerce and other third-party providers) to charge the payment method you provide. We are not responsible for errors or failures of payment processors, and you agree to comply with their terms and policies.
5.4 Billing Disputes – If you believe you have been incorrectly billed, you must notify us in writing within thirty (30) days of the billing date. Failure to notify us in this timeframe waives any right to dispute the charges, to the fullest extent permitted by applicable law.
6. Refunds, Returns, and Cancellations
6.1 Personalized Products Policy – Our products are custom-created, made-to-order based on your provided information. As such, all sales are final once submitted, and we cannot accept returns or cancellations. This policy is in accordance with consumer protection exemptions for customized goods.
6.2 Refund Requests – Notwithstanding the foregoing, we may, in our sole discretion, consider refund requests for demonstrable manufacturing defects, printing errors, or delivery issues. Such requests must be submitted within seven (7) days of delivery and must include photographic evidence of the defect or issue. We reserve the right to determine whether to grant any refund or replacement and the method of such remedy.
6.3 Shipping and Fulfillment – We use third-party providers, including Lulu, for printing and fulfillment. Estimated delivery times are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or other events outside our control. You are responsible for providing accurate shipping information; we are not liable for lost shipments due to incorrect addresses.
6.4 International Orders – International shipments may be subject to customs duties, taxes, and other fees levied by destination countries. These are your responsibility and are not included in our prices. We are not responsible for customs clearance delays or refusals.
6.5 Non-Refundable Services – Any services provided by Craft Beacon, including consultation, editing, or design assistance, are non-refundable once rendered, unless otherwise expressly agreed in writing.
7. Intellectual Property Rights
7.1 Ownership of Site Content – All content on the Site and Services, including but not limited to text, graphics, logos, images, audio clips, video, software, and data compilations, is the property of Communication 18 Ventures LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.
7.2 Generated Works – Books and other content generated using our Services are produced using AI technology, your submitted inputs, and proprietary workflows. All rights, title, and interest in such generated works remain with Communication 18 Ventures LLC. You receive a limited, non-exclusive, non-transferable, non-sublicensable license to use such works solely for personal, non-commercial purposes.
7.3 Prohibition on Commercial Use and Distribution – You may not reproduce, distribute, publicly display, sell, sublicense, or otherwise exploit any content generated through the Services for commercial purposes without our express prior written consent. This includes uploading content to other print-on-demand platforms or marketplaces.
7.4 User Submissions – By providing or uploading any content (including names, locations, themes) to the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and create derivative works for the purpose of providing and improving the Services. You represent and warrant that you have all rights necessary to grant this license and that your submissions do not infringe the rights of any third party.
7.5 Feedback – If you choose to provide suggestions, ideas, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and otherwise exploit such feedback for any purpose without compensation or attribution to you.
7.6 Trademarks – “Craft Beacon” and all related names, logos, product and service names, designs, and slogans are trademarks of Communication 18 Ventures LLC or its affiliates or licensors. You may not use such marks without our prior written permission.
7.7 Reservation of Rights – All rights not expressly granted to you under these Terms are reserved by Communication 18 Ventures LLC and its licensors.
7.8 DMCA and Copyright Complaints – We respect intellectual property rights and will respond to proper notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA). If you believe any content infringes your copyright, please notify us at craftbeaconhq@gmail.com with sufficient detail to enable us to investigate and respond appropriately.
8. User Content and Conduct
8.1 User Responsibility – You are solely responsible for the content and information you submit, upload, or otherwise provide through the Services. You represent and warrant that you have all necessary rights to provide such content, and that it does not violate any applicable law, infringe the rights of any third party, or breach any contractual obligation.
8.2 Prohibited Content – You agree not to submit or use the Services to generate content that is defamatory, obscene, pornographic, offensive, harassing, violent, discriminatory, or otherwise unlawful or objectionable. We reserve the right, but do not assume any obligation, to review, monitor, or remove content that we determine in our sole discretion violates these Terms or is otherwise inappropriate.
8.3 Right to Monitor Content – We reserve the right, but not the obligation, to monitor, screen, or review any content you submit or generate using the Services, and to remove or edit any content in our sole discretion.
8.4 Security Obligations – You may not attempt to gain unauthorized access to the Services, interfere with their operation, circumvent security measures, or use any automated means (including bots or scrapers) to access or interact with the Services without our prior written consent. Any attempt to undermine the integrity or security of our systems is strictly prohibited and may result in termination of access and potential legal action.
8.5 Third-Party Links – The Site may contain links to third-party websites or services not owned or controlled by us. We provide such links solely for your convenience. We do not endorse or assume any responsibility for the content, policies, or practices of any third party, and your use of such sites is at your own risk.
8.6 Third-Party Services – The Services may integrate with or rely on third-party services, including payment processors, shipping partners, and printing providers. We are not responsible for such services, and your use of them is subject to their terms and policies.
9. Privacy and Data Protection
9.1 Data Collection – We collect personal information you provide when using our Services, including but not limited to names, email addresses, payment information (processed via third-party providers), child’s name, location, and story personalization inputs. We also collect technical data such as IP addresses, device identifiers, browser type, and usage logs to operate and improve our Services. By using the Services, you consent to this collection and our use of your data as described in our Privacy Policy.
9.2 International Transfers – Our Services are operated in the United States, and information you provide may be transferred to, stored in, and processed in the U.S. or other jurisdictions with different data protection laws. Where required by applicable law, we will implement appropriate safeguards for such transfers, including Standard Contractual Clauses or other lawful mechanisms.
9.3 Data Retention – We retain personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. At this time, we do not offer user-initiated data deletion but may introduce such functionality in the future in compliance with applicable law.
9.4 Third-Party Processing – Payment processing, printing, shipping, hosting, and other services are performed by third-party providers. We are not responsible for their privacy practices, and your use of such services is subject to their terms and privacy policies. You acknowledge that certain data may be shared with these providers as necessary to fulfill your orders and deliver the Services.
9.5 Children’s Privacy – Our Services may involve the input of personal data about children (e.g., for personalization). We do not knowingly collect personal data directly from children under 13 without verified parental consent as required by applicable law, including the U.S. Children’s Online Privacy Protection Act (COPPA). If you believe we have collected such data without consent, please contact us so we can remove it.
9.6 Your Rights – Depending on your jurisdiction, you may have rights under data protection laws, such as rights to access, correct, restrict, or object to certain processing of your personal data. To exercise these rights, please contact us at craftbeaconhq@gmail.com. We will respond in accordance with applicable law.
9.7 Privacy Policy – For additional details about our data practices, please review our Privacy Policy, which is incorporated into these Terms by reference. In the event of any conflict between these Terms and our Privacy Policy regarding data practices, the Privacy Policy shall control.
10. Beta Features
Certain features may be identified as beta, pilot, or trial features. Such features are provided “as is,” may be modified or discontinued at our discretion, and are excluded from any warranties.